Refund Policy

Cancel Plus whenever you like — you keep it until the end of the period you already paid for, and your account then returns to the free plan with everything intact. If Plus wasn’t what you expected, email us within 14 days of a charge and we’ll refund it, no reason needed.

Open Settings in the app and choose Manage billing; that opens the Lemon Squeezy customer portal where you can cancel in a click. Cancelling stops the next charge. It does not end your access immediately — Plus stays on until the period you paid for runs out.

We do not pro-rate partial periods. If you cancel a week into an annual plan, the refund route below is the right one, not cancellation on its own.

Email us within 14 days of a charge — your first one or a renewal — and we will refund it in full. You do not need to give a reason. Once refunded, your account returns to the free plan.

Outside that window we will still look at it. Told us in advance you meant to cancel? Charged for a renewal you clearly never used? Just ask; we would rather sort it out.

Refunding a Plus charge never touches your QR code, your sticker, your inbox, or the messages you have received. Those are part of the free plan and they stay. You lose Plus features, and message retention shortens back toward the free window — but never to less than seven days from the moment of the change, so you always have time to save anything you need.

Email contact@glassping.net from the address on your account, or reply to any invoice, and tell us you want a refund. We aim to respond within two business days.

Payments are processed by Lemon Squeezy, our Merchant of Record, so your refund is issued through Lemon Squeezy back to your original payment method. It typically appears within 5–10 business days, depending on your bank.

If you ordered a printed sticker through the optional print link, that order was placed with a third-party print service, not with us. We cannot refund it — contact that service directly, under their own returns policy.

We may decline a refund where there is clear evidence of abuse — for example, repeated subscribe-and-refund cycles, or use of the service to harm others. These cases are rare and handled individually.

Not sure whether this applies to your situation? Just ask at contact@glassping.net — we’d rather sort it out than leave you unhappy.